Privacy Policy

This Privacy Policy (the "Policy") describes how aicuci88 (the "Company", "we", "us", or "our") collects, processes, stores, shares, and protects the personal data of individuals who access or use the aicuci88 platform at aicuci88.cam and all associated services (collectively, the "Service").

aicuci88 operates as an online casino and sports betting platform serving players primarily in Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. As a platform that processes financial transactions in Malaysian Ringgit (MYR) and holds personal account data, we take our data protection obligations seriously.

By registering an account on aicuci88 or continuing to use the Service after this Policy has been published or updated, you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must cease using the Service immediately.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated into the broader framework governing your use of the aicuci88 platform.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, national identity number, email address, phone number, residential address, payment account details, device identifiers, and IP addresses.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means aicuci88, which determines the purposes and means of processing personal data collected through the Service.
• "Data Processor" means any third-party service provider engaged by aicuci88 to process personal data on its behalf, such as payment processors, cloud hosting providers, and KYC verification vendors.
• "User" or "Data Subject" means the individual whose personal data is being processed — in the context of this Policy, any person who accesses or has registered an account on the aicuci88 platform.
• "KYC" means Know Your Customer — the identity verification process required before processing withdrawals or as otherwise deemed necessary for compliance and security purposes.
• "Cookies" means small text files stored on a User's device by the browser upon visiting the aicuci88 website, used for session management, preference storage, and aggregate usage analytics.
• "Sensitive Data" means a sub-category of personal data warranting heightened protection, which may include government-issued identification numbers and financial account information submitted during the KYC or payment process.

aicuci88 collects personal data across several categories depending on your interaction with the Service. The categories below describe the full scope of data we may hold about you:

aicuci88 collects personal data through the following methods:

• Direct Collection: Information you voluntarily provide during account registration, KYC submission, deposit or withdrawal transactions, completion of forms on the platform, or communications with our support team.
• Automated Collection: Technical data collected automatically when you access the aicuci88 website, including IP address, device identifiers, browser information, session timestamps, and pages visited — collected via server logs and first-party cookies.
• Third-Party Collection: Where you use a third-party payment service such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, or Public Bank PBe, those providers may share transaction confirmation data with us solely for the purpose of verifying your deposit or withdrawal. We do not receive your full payment credentials from these providers.
• KYC Verification Providers: We may engage accredited third-party identity verification vendors to assist in validating identity documents submitted for KYC. These vendors process your documents on our behalf under strict confidentiality and data processing agreements.

aicuci88 processes your personal data under the following legal bases, depending on the purpose of each processing activity:

• Contractual Necessity: Processing is necessary to perform our obligations to you under the Terms & Conditions — including account creation, game provision, payment processing, and customer support.
• Legal Obligation: Processing is required for compliance with applicable anti-money laundering (AML) regulations, KYC obligations imposed by our licensing framework, and any other legal requirements applicable to our operations.
• Legitimate Interests: Processing carried out in our legitimate interests, where those interests are not overridden by your rights — including fraud prevention, platform security monitoring, responsible gambling monitoring, and aggregate service analytics.
• Consent: Where we rely on your consent — for example, for the sending of promotional communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

aicuci88 uses the personal data we collect for the following specific purposes:

• To create and manage your registered account, including verifying your identity during registration and KYC;
• To process deposits and withdrawals in MYR through your chosen payment methods, and to reconcile transactions accurately;
• To provide access to all gaming products on the platform, including slots, live casino tables, and the sports betting sportsbook covering Liga Super Malaysia, EPL, and other markets;
• To administer bonus programmes, VIP tiers, and loyalty rewards, and to verify eligibility for specific promotions;
• To communicate with you regarding your account status, transaction confirmations, security alerts, and policy updates;
• To fulfil our responsible gambling obligations — including monitoring for signs of problem gambling, enforcing deposit limits, and processing self-exclusion requests;
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities as defined in our Terms & Conditions;
• To comply with legal and regulatory obligations, including the production of records in response to lawful requests from competent authorities;
• To improve and develop the platform, including through analysis of aggregate usage patterns — conducted on anonymised or pseudonymised data where possible;
• To send you promotional communications about offers, bonuses, and platform updates — but only where you have consented to receive such communications, or where it is otherwise lawful for us to do so.

aicuci88 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below:

• Payment Processing Partners: Transaction data is shared with payment providers — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX operators, and the banking institutions of Maybank, CIMB, Public Bank, and Hong Leong — solely to the extent required to process your deposit or withdrawal. These providers are bound by their own privacy obligations and applicable financial regulations.
• KYC Verification Vendors: Identity documents submitted for KYC verification may be processed by accredited third-party verification vendors engaged by aicuci88. These vendors operate as Data Processors under written agreements obligating them to process your data only for KYC purposes and to maintain equivalent security standards.
• Cloud Infrastructure Providers: aicuci88 uses cloud hosting services to operate its platform infrastructure. Personal data stored on our systems resides on servers operated by providers who are contractually bound to process that data only on our documented instructions and to maintain appropriate security controls.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or courts where we are required to do so by applicable law, court order, or legitimate regulatory demand. Where permitted, we will notify you of such a request before complying.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all assets of aicuci88, personal data may be transferred to the acquiring entity, provided that the acquiring entity is bound to honour this Privacy Policy or a materially equivalent policy.

In all cases of third-party sharing, aicuci88 requires that the recipient maintains appropriate technical and organisational security measures and uses the personal data only for the specified purpose.

aicuci88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with applicable legal, regulatory, audit, and record-keeping obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that renders re-identification impossible. Where deletion is not immediately practicable due to technical constraints, the data will be isolated from active processing systems pending secure disposal.

As a registered user of the aicuci88 platform, you have the following rights with respect to your personal data. These rights are not absolute and are subject to applicable legal exceptions — for example, we may be required to retain certain data to comply with regulatory obligations even following a deletion request.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. Where a request is particularly complex or we receive multiple concurrent requests, we may extend this period by an additional thirty (30) days, in which case we will notify you accordingly.

We may ask you to verify your identity before processing a data rights request, to protect against unauthorised access to your personal data.

aicuci88 uses cookies and similar tracking technologies on our website for the purposes described below. Cookies are small text files stored on your browser when you visit a website. They do not contain executable code and cannot access other files on your device.

aicuci88 does not use third-party advertising cookies or tracking pixels that follow your activity outside of the aicuci88 website. You may disable functional and analytics cookies via your browser settings at any time; however, disabling essential cookies will impair your ability to use the Service.

aicuci88 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher.
• Encrypted Data Storage: Personal data and KYC documents stored on our systems are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data systems is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
• Security Monitoring: Our platform operates continuous intrusion detection and anomaly monitoring systems. Suspicious access patterns trigger automatic alerts and investigation protocols.
• Regular Security Audits: aicuci88 conducts periodic penetration testing and security audits of its platform infrastructure, conducted by qualified independent security professionals.
• Incident Response: We maintain a documented data breach response plan. In the event of a confirmed breach that materially affects your personal data, we will notify you and relevant authorities as required by applicable law.

While aicuci88 applies rigorous security standards, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own login credentials and for notifying us promptly if you suspect your account has been compromised.

The aicuci88 Service is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not access or use the aicuci88 platform under any circumstances.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and report the matter as required under applicable regulations. If you believe that we may have collected data from a minor, please notify us immediately via our support team.

The aicuci88 website does not contain links to third-party websites. Our responsible gambling resources reference external support organisations by name only — no clickable hyperlinks to external websites are embedded in our platform. Accordingly, this Policy does not extend to any third-party websites, and aicuci88 accepts no responsibility for the privacy practices of any external service.

aicuci88 may transfer your personal data to service providers located outside of Malaysia, including cloud infrastructure providers and KYC verification vendors. Where such transfers occur, we ensure that appropriate safeguards are in place, including:

• Contractual clauses that require the receiving party to maintain data protection standards at least equivalent to those applied by aicuci88;
• Transfer only to jurisdictions or providers assessed as providing an adequate level of protection for personal data; and
• Technical measures, including encryption of data in transit, to protect your personal data during any cross-border transfer.

aicuci88 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business practices, or our data processing activities. Material changes will be communicated to registered users via email to their registered address or via a prominent notice on the platform at least seven (7) days before the revised Policy takes effect.

The effective date at the top of this Policy will be updated whenever a revision is made. The current version of this Privacy Policy will always be available at aicuci88.cam/privacy-policy. Your continued use of the Service after the revised Policy's effective date constitutes your acceptance of the amended terms. If you do not agree to any amendment, you must cease using the Service and request account closure before the amendment takes effect.

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by aicuci88, please contact our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the aicuci88 platform dashboard. Responses are typically provided within minutes for data-related queries.
• Email: [email protected] — please include "Privacy Request" in the subject line. Email enquiries are responded to within 24 hours, with substantive responses to formal data rights requests within 30 days.

For questions specifically related to responsible gambling, self-exclusion, or deposit limit tools, please visit our Responsible Gambling page for dedicated guidance and support information.